Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesNew Tenant — I have been living here since the end of July and the move in process was very easy. My apartment smelled like paint really bad for the first month but it eventually went away. The office staff and events are amazing and they do an awesome job ensuring that you are involved and invited Love Shana and Jenny, great vibe. Maintenance answers rather quickly and work efficiently as possible. The parking can be a problem if you aren’t in the resident parking deck. As far as noise, it depends on who your neighbors are and what type of people they are but it’s Uptown, very much city life, city noise. There is a bar right beside one of the buildings but they are really cool and offer great drinks if you ever stop by All in all, I give it a 8.5 10
response from property -Amina,
Thank you for sharing such a thoughtful review! We’re glad your move-in was easy and that our leasing team have helped you feel welcome and included. It’s wonderful to hear you’ve enjoyed the events and received prompt help from maintenance.
We also appreciate your honest feedback about the paint smell and parking. We’re glad the smell has cleared, and we understand how frustrating parking can be. Thank you for making Alister Uptown your home and for being part of our community!
Kind regards,
Jenna Fertig
|Recommended: NoLove - Hate Relationship — I really liked it here at first. But after a couple of days, multiple issues started to arise back-to-back. The staff is nice and perhaps understaffed in certain areas. But I would like things done in 3 or so days rather than a couple of weeks.
Rejoice,
Thank you for sharing your feedback. We are sorry to hear that several issues arose shortly after you moved in and that resolving them has taken longer than expected. We understand how frustrating that can be.
We appreciate your kind words about our staff. We would welcome the opportunity to review your outstanding concerns and help move them toward resolution. Please contact us directly at [email protected] so we can discuss them.
Kind regards,
Jenna Fertig
|Recommended: YesDiana and Jennifer are diligent, efficient, and courteous. They are always so helpful with anything I've needed and complete all service requests quickly and smoothly. Diana helped with my move-in and made it incredibly smooth and hassle-free.
We're thrilled to hear that Diana and Jennifer were able to assist you in making your move-in process smooth and hassle-free. Our team strives to provide efficient and courteous service to all members of our community. We're glad to know that your service requests have been handled quickly and smoothly. Please don't hesitate to reach out to us at 704-448-5060 or [email protected] if you need anything else in your new home. Thank you for your kind words!
Best,
Jennifer Hester
|Recommended: YesI have no complaints — I enjoy my stay here and Diana and Jennifer have been great helping me
Hi Kaija,
It's wonderful to hear that you're enjoying your stay! I'm glad that Diana and Jennifer have been so helpful. It's always nice to have a supportive team around.
|Recommended: YesSmooth Move In — Diana is a wonderful leasing agent, she assisted me in my move in process and it was super smooth. I love her vibe, it’s unmatched. She needs a raise
Thank you for your sweet comments about Diana, she is wonderful. I am so happy you had such a wonderful experience!
Sincerely, Jennifer Hester
|Recommended: YesLoved our experience here
Thank you for leaving a 5 Star review Anna! Sincerely, Jennifer Hester, Community Manager
|Recommended: NoBad Experience — Alister Review 2.0
My move-in experience was disappointing due to the lack of maintenance and poor communication. I was not informed about the absence of maintenance until my move-in day. The apartment had dents, scratches, and a damaged Murphy bed with pests in the bathroom. The leasing agent promised to fix the issues, but communication with the manager was unprofessional. They demanded immediate payment for an incorrect security deposit at the last minute, showing poor timing and lack of consideration. In addition the other day I had a water leak coming from the ceiling light. Overall, the experience was frustrating and poorly managed.
Hi Eric,
Thank you for your valuable feedback. At Alister Uptown, we deeply value the opinions and suggestions of our residents, as they play a crucial role in helping us improve our services and create a more enjoyable living experience for everyone. Your feedback allows us to identify areas where we can make positive changes and enhance our community. We are committed to ensuring that your living experience here is nothing short of exceptional, and your input is instrumental in achieving that goal. With your permission, I would like to engage in a further discussion to understand better how we can make a better impression and address any concerns you may have. We are genuinely invested in improving, and your insights are the key to unlocking the potential for positive change. Your comfort and satisfaction are paramount to us, and we are determined to take swift action on your feedback. Our team will review your comments thoroughly and work diligently to implement the necessary improvements.
Warm Regards, Jennifer Hester, Community Manager
|Recommended: YesA great start — Loving our move so far and look forward to a great journey with Alister and staff, thank you
Hi Celena, Thank you for taking the time to leave such a great review. We appreciate your feedback and look forward to seeing you soon! Sincerely, Jennifer Hester
|Recommended: YesGreat Job — Really couldn’t be better. Kind, thoughtful staff clean, spotless spaces. I’m a fan of the recently heightened efforts to hold community events.
We appreciate the time you took to give us such a great rating! We're always happy to help so don't hesitate to contact us if you ever need anything. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future. Sincerely, Jennifer Hester-Community Manager
|Recommended: NoThe apartment is so spacious, but los of issues — Alister is great The apartments are spacious and the grounds are clean, it is noisy from cars and sound proofing is not the greatest but it is not bad I am a little concerned because I am in a renovated unit, and there are LOTS of issues so far with things not working, to plumbing issues, etc. I hope someone can come out and fix these things ASAP
Hi Brooklyn,
We appreciate the time you took to leave us a review. We will be out to address your concerns today, thank you for bringing them to our attention.
|Recommended: YesGreat apartment — Love our apartment. The layout is exactly what we wanted and different from all other properties. The maintenance staff is quick to respond and very friendly.. There is some noise at night but that is urban living and nothing a pair of earplugs can't fix
JoDee,
Thank you for the awesome feedback on Alister Uptown. We love that you had such a great experience! Thanks for sharing! Sincerely, Jennifer Hester, Community Manager
|Recommended: YesWould recommend — Everything is great now they fixed everything that was wrong they have a small staff but got to it pretty fast
Thank you for taking the time to share your experience. Hearing that your experience went well really makes our day. As always, our team is looking forward to your next visit. See you soon! Jennifer Hester-Community Manager
|Recommended: NoUnit was dirty upon move in — My unit was dirty when I moved in there was hair all on the base boards shower was dirty the garbage disposal is still disgusting on the inside and no one has come to fix that yet and the water pressure super sucks I can’t shower if any other water is on in the unit and I barely get water pressure if only the shower is on
|Recommended: YesHard working team — The management and front office staff has been absolutely incredible I can’t say enough good things about this property and the wonderful people who run it thank you all greatly
|Recommended: YesMove in Process — My application and move in process was seamless. The staff was amazing throughout the entire process
Thank you so much Lindsy! We appreciate you taking the time to leave us a wonderful review! Sincerely, Jennifer Hester